This Privacy Policy explains how aivideototext.io ("we," "us," or "our") collects, uses, stores, and shares information when you use our website and video/audio transcription services (the "Services").

Our privacy commitments:

You keep ownership of your content: Uploaded media, transcripts, and exports remain yours.
We use data to run the service: We process information to provide transcription, account access, billing, support, security, and product improvement.
We do not sell personal data: We do not sell your personal information to third parties.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide our Services, we collect the following types of information:

Account information: When you create or access an account, we may collect your email address, name, authentication provider details, avatar, and account settings.
Uploaded media and generated transcripts: When you use transcription features, we process the audio or video files, source links you submit, filenames, transcript text, timestamps, language metadata, export preferences, and related processing status.
Payment information: When you subscribe or make a purchase, payment details are handled by our payment processor. We do not store or directly access your full credit card number.
Usage and device information: We may collect technical information such as IP address, browser type, operating system, pages visited, feature usage, error logs, upload status, and other activity needed to operate, secure, and improve the Services.
Support communications: If you contact us, we collect the information you include in your message, such as your email address, screenshots, transcript IDs, filenames, and request details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the Services: This includes creating your account, accepting uploads, processing transcriptions, displaying transcript history, enabling exports, and managing subscriptions.
To improve and troubleshoot the Services: We analyze usage data, error logs, and support reports to fix bugs, monitor performance, improve transcription workflows, and develop new features.
To communicate with you: We may send service-related emails such as verification codes, purchase confirmations, support replies, security notices, and policy updates. You can opt out of promotional communications where applicable.
For Security and Compliance: We use information to protect against fraud, abuse, and to comply with legal obligations.

3. How We Share Your Information

We only share your information in limited situations:

With Service Providers: We work with trusted third-party companies for services such as authentication, payment processing, file storage, transcription processing, hosting, analytics, email delivery, and customer support. They are authorized to use information only as needed to provide services on our behalf.
For Legal Reasons: We may disclose your information if required by law or if we believe it's necessary to protect the rights, property, or safety of aivideototext.io, our users, or the public.

4. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You may request access, correction, export, or deletion of your personal information and transcription data by contacting us. Some information may be retained where required for security, fraud prevention, billing records, dispute resolution, or legal compliance.

6. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us.

Email: support@aivideototext.io